Search found 230 matches

by infoRouter Guru
Fri Feb 15, 2013 7:31 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: Can't upload large files after 2003 to 2008 migration
Replies: 1
Views: 3221

Re: Migrated from server 2003 to 2008, can't upload large fi

Hi, Please check if the following setting is done in the "web.config" file. <httpRuntime maxRequestLength="1048576" executionTimeout="7200" /> Make sure that the "maxRequestLength" value is shown as 1 gb in kilobytes type as shown above. In older versions of i...
by infoRouter Guru
Fri Jan 18, 2013 11:06 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: No abstract available in search results
Replies: 2
Views: 3904

Re: No abstract available in search results

Hello, You can view a small content of the document by clicking on the “show” link near the Abstract title. If you get the “No abstract available” message, this may mean that you haven’t configured the proper iFilter for this document type. You can read the instructions on https://www.inforouter.com/...
by infoRouter Guru
Tue Jan 15, 2013 4:11 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: E-mails stuck in dropbox queue
Replies: 4
Views: 4347

Re: E-mails don't leave the dropbox queue and keep on coming

Please check the following: Security applied to the Dropbox folder. It seems like we can send the emails that are dropped but cannot delete them once the email is sent. You may have set some special privileges to this folder. Please check the Error Log: The inforouter error log is located in C:/info...
by infoRouter Guru
Tue Jan 15, 2013 4:04 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: E-mails stuck in dropbox queue
Replies: 4
Views: 4347

Re: E-mails don't leave the dropbox queue and keep on coming

Hello,
Take a look at this guide and see if this provides any clues:
https://www.inforouter.com/Downloads/V8 ... ng_V80.pdf

Also, please check the error log to see if there are messages logged that can give us further clues.
by infoRouter Guru
Thu Jan 10, 2013 5:33 am
Forum: Enhancements & New Features
Topic: Support for Windows Server 2012
Replies: 3
Views: 5238

Re: Support for Windows Server 2012

Hello,

We do support Windows 2012 Server.

The Guru
by infoRouter Guru
Thu Jan 10, 2013 5:02 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: Illegal Characters in Filenames
Replies: 4
Views: 4970

Re: Illegal Characters in Filenames

Hi, These files seem to be created in the past. We have changed the naming rules for the documents but we haven't changed the existing documents with plus sign. It will be better if you can rename these files according to the new rules. The plus sign causes problems in most of the browsers while dow...
by infoRouter Guru
Thu Jan 10, 2013 4:50 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: Send to Menu item
Replies: 2
Views: 3616

Re: Send to Menu item

Hi,
Use the inforouter control panel > email and notification settings screen to disable the send to feature.

Each users will see a list of users they would normally see in the other screens (security, subscribers etc.)
They cannot see people in other libraries.

The Guru.
by infoRouter Guru
Tue Dec 25, 2012 9:18 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: IRMaintenance service can not start
Replies: 1
Views: 3409

Re: IRMaintenance service can not start

Hello, You need to remove the original service and re-install the service. Remove the infoRouter Maintenance Service 1. Using command line tool, navigate to the “c:\infoRouter\irmaintenance” directory 2. Type the following command to remove the service irmaintenance.exe –u Note: if the irmaintenance...
by infoRouter Guru
Mon Dec 17, 2012 9:33 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: How to reset inforouter admin password
Replies: 2
Views: 3794

Re: How to reset inforouter admin password

Hello,
You can follow the instructions on:https://www.inforouter.com/Downloads/V8 ... ttings.pdf

Hope this will help you to resolve this issue.

The Guru.
by infoRouter Guru
Tue Dec 11, 2012 10:14 am
Forum: infoRouter Scan Station and Document Scanning Questions
Topic: How to use the OCR Text processing option
Replies: 3
Views: 3581

Re: How to use the OCR Text processing option

The OCR is a function of the scanner equipments. There are many different scanners and third party OCR tools that can generate this information. We do not resell any of these scanners or the software however we interface into the output of these tools. The OCR files are also helpful for searching do...

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