Hello Horla, Integrated Digital Signatures is something the development team will be working on this year (2010). Currently there is nothing preventing you from signing a document but it would be slightly disconnected in the sense that infoRouter would not know about this. The planned development in...

Hello, Once the search has been executed you must use the following methods to get the results: GetNextSearchPage GetPreviousSearchPage Complete documentation for the infoRouter Web Services API can be found here: https://support.inforouter.com/web-services-80/ Note: The MS Index Server service must...

Hello Horla, The Scan Station product and the Hot Folder product are not related or connected. The only thing that is common to both is that they both move documents into infoRouter. Here is how they both work: Scan Station: Main purpose is to pull up a batch of scanned documents one by one process ...

Hello Barry, The upgrade should not have anything to do with your email issues. We will check into this and prevent it if this is indeed the case. In the meantime, here are a few valuable documents to look at to get around all possible email problems. For general SMTP troubleshooting, this document ...

Hello SJM, Who could argue with a great suggestion like this? We have placed this item on our to-do list for consideration. It is hard to tell when we can sneak this in but as you may know, we do frequent updates to infoRouter. Please keep checking in with us on this issue. We just may surprise you ...

Hello, The way to find out your current version is as follows: You must be logged in as the "SYADMIN" Click on the Control Panel tab Click on the "Server Status" link. This will display a window that will indicate your current version. It will also check the version available from our support site a...

Hello,

We do not support that changing of background colors of the home page (portals).
Please refer to the following document on how infoRouter portals can be managed/personalized.

https://www.inforouter.com/Downloads/V8 ... -Guide.pdf

I hope this helps.

The Guru

Hello,

The FTP feature was added after the fact to support a specific purpose that was not really related to infoRouter.
The way this feature was designed, it only allows a single FTP account to be used.

The Guru

Hello, This is an enhancement we added in 8.1.101 which is currently under testing (Today is May 12, 2010). Additional information: As you may have noticed, some documents in infoRouter have the actual creation date of the document and some reflect the creation/registration date into infoRouter (Exa...

Hello, The best and the only way to backup infoRouter is to backup all three components (App directory, The document warehouse and the DB). Ideally, this has to be done after the IIS has been stopped. This ensures that no one is making changes during the backup. The time it takes to do the backup is...