Search found 230 matches

by infoRouter Guru
Mon Oct 15, 2012 6:40 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: Can We Modify E-mail Templates?
Replies: 1
Views: 12046

Re: Can We Modify E-mail Templates?

Hi,
Yes, it is possible to customize e-mail templates according to your needs.
You can follow the instructions on https://www.inforouter.com/Downloads/V8 ... es-V80.pdf

The Guru
by infoRouter Guru
Thu Oct 11, 2012 10:07 am
Forum: MS Office Add-in
Topic: Office Add-in support docm formats?
Replies: 1
Views: 11454

Re: Does Addin support docm formats?

Hi,
Sure, you can edit or add macro enabled word documents with the Inforouter Office Addin. This feature is available on releases later than 8.2.111.

The Guru
by infoRouter Guru
Thu Oct 11, 2012 9:44 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: PDF not displaying through the Inforouter
Replies: 1
Views: 12181

Re: PDF not displaying through Inforouter

Hi,
This issue seems to occur on a specific workstation. Please make sure that this user has the latest version of Adobe reader that is working properly.

The Guru
by infoRouter Guru
Thu Oct 11, 2012 9:40 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: InfoRouter Release History
Replies: 1
Views: 12068

Re: InfoRouter Release History

Hello,
List of changes is available on https://support.inforouter.com/release-notes-80/
You can see the release history on this page.

The Guru
by infoRouter Guru
Thu Oct 11, 2012 9:33 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: E-mail Problems
Replies: 1
Views: 7490

Re: E-mail Problems

Hi, The IRMaintenance service is what triggers the sending of email from infoRouter. Please make sure the IRMaintenance service is running. If it is running, please take a look at the config file under the IRMaintenance directory to make sure that the infoRouter application path is correct. (Did you...
by infoRouter Guru
Thu Oct 11, 2012 9:26 am
Forum: infoRouter LDAP Synchronization Manager
Topic: LDAP failing to authenticate
Replies: 1
Views: 10751

Re: LDAP failing to authenticate

Hello,
Check the name and URL specified in the infoRouter WEB.CONFIG file. This file is located under the c:/infoRouter/Site directory.

The Guru
by infoRouter Guru
Wed Oct 10, 2012 3:31 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: Approval History of a Deleted User
Replies: 1
Views: 7537

Re: Approval History of a Deleted User

Hello, You can create a new user and transfer the ownership of all the objects that the disabled user owns to the new user. We are planning on making a change to the user structure to allow for keeping the disabled users out off the license count but this is not yet available. Currently you can view...
by infoRouter Guru
Mon Oct 08, 2012 9:19 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: View columns in folders
Replies: 1
Views: 7263

Re: View columns in folders

Hello,
We are planning on including this functionality in Version 9 of infoRouter.
No definitive timeframe is available for the release of version 9 but it should be ready in the first quarter of 2013.

The Guru
by infoRouter Guru
Wed Oct 03, 2012 8:16 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: Multiple Login Prompts
Replies: 1
Views: 6745

Re: Multiple Login Prompts

Hello, This problem has nothing to do with the infoRouter application. You should follow the instructions on Microsoft's support page to resolve this issue. • Please make sure that the URL is in your IE Local Intranet zone, access the infoRouter via the computer name instead of localhost • Make sure...
by infoRouter Guru
Wed Oct 03, 2012 7:01 am
Forum: General Questions & Issues About infoRouter EDMS
Topic: The browser displays text in German unexpectedly
Replies: 1
Views: 6266

Re: The browser displays text in German unexpectedly

If your browser displays pages in German unexpectedly, please check the following cases. General cause: This problem occurs when the user session files cannot be read/written from the infoRouter profiles directory. To solve the problem, follow the instructions below; • Login to the infoRouter server...

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