Hello, You need to adjust the OCR processing option from the "Process options" tab by selecting the "OCR Text is contained in files with the following extensions" checkbox. And you should select the related format text/ocr for this. After making this configuration, all you have to do is to place the...

Hello,

The illegal characters are: / \ : * ? " < > | # % & + and tab.
.. (double dot) cannot be in the filename.

The documents cannot begin with the ~ and . characters.

And the filenames can not end with the . character.

The Guru

Hello, Naming format is determined according to your LDAP Configuration. The LDAP synchronization manager needs to know how you keep your names in LDAP so the correct name-last name is reflected to infoRouter when synchronizing new users. The previously synchronized LDAP users will also be affected ...

Hi, Deleted or disabled NT/LDAP users will always be disabled in infoRouter. This option cannot be changed. It is there for information purposes only. 'Disable users who are not members of synchronized LDAP User Groups' option is checked by default. It simply states (when checked) that only the user...

Deleting an LDAP authenticated user manually is not reccommended. The LDAP Synchronization Service will recreate the deleted account if the account exists in the LDAP.
Another point is, infoRouter users are NEVER deleted by this tool. When required, users are only “Disabled” in infoRouter.

The Guru.

Hi, Changes to user accounts in infoRouter are NOT reflected to LDAP (One way synchronization). If you would like to make changes on the LDAP authenticated users, make changes on the LDAP account information. The changes will be automatically reflected to infoRouter with the LDAP Synchronization Ser...

Hi, If you already have users in infoRouter and wish to have their authentication managed by LDAP, you must make sure that their current infoRouter usernames match with their corresponding usernames in LDAP. To switch to LDAP authentication for an existing infoRouter user(s), you must change the aut...

The default value is updated to 120 minutes by default.

The Guru

Hello, We understand that you are trying to run the LDAP Service as a standard domain user however standard domain users do not have permissions to run Windows Services on any workstations. This action requires users to have Domain Admin rights. You can find the necessary information about this issu...

Hello,
In order to check out the documents with the Edit link on the task window, the browser type must be 32-bit Internet Explorer.
This is the requirement for Webdav to handle the documents.

Currently we support the following extensions;
DOCX, DOC, XLS, XLSX, PPT, PPTX, MPP, VSD

Regards,
The Guru