Insufficient rights
Posted: Wed Dec 16, 2009 12:02 pm
I've been getting complaints about users being not being able to access Root folders directly in the InfoRouter or unable to access there data when logging directly into the GUI.
Users are getting a message "Insufficient rights". Strange things is, that the folders are all allowed for full access to all users and users can still access their files directly from the ULR ID's link.
A couple of folks have complained but I was assuming it was a browser issue and I had them delete all cookies, temporary internet files and even setting the browsers back to default but issue stil remained. We only support IE 6 in our environment and even firefox is not supported at all, though folks still use it. I cannot duplicate the issue and its only been a small number of folks versus the other 13,000. Is there something else I should be checking?
Users are getting a message "Insufficient rights". Strange things is, that the folders are all allowed for full access to all users and users can still access their files directly from the ULR ID's link.
A couple of folks have complained but I was assuming it was a browser issue and I had them delete all cookies, temporary internet files and even setting the browsers back to default but issue stil remained. We only support IE 6 in our environment and even firefox is not supported at all, though folks still use it. I cannot duplicate the issue and its only been a small number of folks versus the other 13,000. Is there something else I should be checking?