infoRouter Live Update

General questions and answers about infoRouter EDMS

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Skippy

infoRouter Live Update

Post by Skippy » Wed Sep 08, 2010 8:28 am

When I try to run the infoRouter Live Update I get a message that reads:
"Error occurred: The request failed with HTTP Status 407: Proxy Authentication Required"
What does this mean and why am I not able to run Live Update.

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infoRouter Guru
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Joined: Fri Aug 07, 2009 8:46 pm

Re: infoRouter Live Update

Post by infoRouter Guru » Wed Sep 08, 2010 8:44 am

Aha! Common problem but it is one that can be solved easily. You just need to be friendly with your IT folks.

It appears that you are behind a firewall that will not allow you to access our site.

Simply ask your friendly IT guy/gal to make an exception on the firewall rules to allow access to the following URLs.

www.actinn.com
https://www.inforouter.com

The Live Update process needs to connect to our website to download all the recent patches and your firewall needs to allow our program to go out and get it.

I hope this helps. Good luck with the IT people.

The Guru

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