infoRouter Forum

Multiple Login Prompts When Trying To Open A File From The InfoRouter via document ULR From Windows 7 Environment

Getting reports from users about multiple login prompts when trying to open a file from the InfoRouter via document ULR from windows 7 environment.
The issue seems to be sporadic at best but if you already have multiple windows open already in IE, this tends to happen more frequently. A lot of folks have either been upgraded to windows 7 or running freshly new installs of windows 7. So even if users have their credentials saved, the login prompt will pop up 3 to 4 times or even when selecting cancel 3 to 4 times but then the file will open after that.

Have you heard of issues like this in windows 7?
Is there a setting in the IE that needs to be modified to prevent this?

Thanks.

Hello,

This problem has nothing to do with the infoRouter application. You should follow the instructions on Microsoft's support page to resolve this issue.

• Please make sure that the URL is in your IE Local Intranet zone, access the infoRouter via the computer name instead of localhost
• Make sure that your workstation is on the same domain with the infoRouter server.
• Please try to add the infoRouter site as a Trusted Zone in IE and change the settings for trusted zone to be at the custom level of Medium-Low (instead of default setting of medium)
• Some other interesting articles may help you to resolve this problem:

Authentication requests when you open Office documents
http://support.microsoft.com/kb/2019105

Many Prompts for Credentials Opening Office Documents in Sharepoint site
http://support.microsoft.com/kb/2012557

The Guru