Edit link on the Task Window doesn't checkout the document

General questions and answers about infoRouter EDMS

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gureli
Posts: 16
Joined: Wed Oct 03, 2012 6:54 am

Edit link on the Task Window doesn't checkout the document

Post by gureli » Mon Oct 22, 2012 2:47 am

When responding to workflow which required a document edit, the link in the workflow window for editing does not take the user to document checkout.
It shows the message "To edit the document, you must first check-out the document, create the new version, then check the document back in."

What are the reasons of this, how can we handle this case?

Thank you.

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infoRouter Guru
Posts: 230
Joined: Fri Aug 07, 2009 8:46 pm

Re: Edit link on the Task Window doesn't checkout the docume

Post by infoRouter Guru » Mon Oct 22, 2012 2:56 am

Hello,
In order to check out the documents with the Edit link on the task window, the browser type must be 32-bit Internet Explorer.
This is the requirement for Webdav to handle the documents.

Currently we support the following extensions;
DOCX, DOC, XLS, XLSX, PPT, PPTX, MPP, VSD

Regards,
The Guru

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