Multiple Approvers to a Task
Posted: Tue Jan 04, 2011 3:25 pm
Hello,
Just joined this site - I've been using it and the API to create an app to greatly simplify my job (sysadmin), and I love it, so thank you!
We just upgraded from 7.5 to 8. In 7.5, we used to be able to assign a document to multiple reviewers and by selecting "One user is enough..", the document went to both user's task lists. The first reviewer to approve it approved on behalf of the multiple reviewers, the document was then considered approved and the workflow advanced the document to the next reviewer (in the next step). All was fine and dandy.
I noticed that now, in version 8 and in this same situation, InfoRouter picks one of the multiple approvers (at random) and sends it to their task list. I read the workflow documentation and saw the note: "If the “One user is enough to perform the task” rule has been set, then infoRouter will pick one of the users and assign the task ONLY to that user." This doesn't work for us, though, because our reason for assigning the task to multiple reviewers was in the event that one of the reviewers was sick or otherwise out of the office, the document could still be approved by an alternate in a timely manner.
Is there any way to get the "old" functionality back? Thanks in advance!
Just joined this site - I've been using it and the API to create an app to greatly simplify my job (sysadmin), and I love it, so thank you!
We just upgraded from 7.5 to 8. In 7.5, we used to be able to assign a document to multiple reviewers and by selecting "One user is enough..", the document went to both user's task lists. The first reviewer to approve it approved on behalf of the multiple reviewers, the document was then considered approved and the workflow advanced the document to the next reviewer (in the next step). All was fine and dandy.
I noticed that now, in version 8 and in this same situation, InfoRouter picks one of the multiple approvers (at random) and sends it to their task list. I read the workflow documentation and saw the note: "If the “One user is enough to perform the task” rule has been set, then infoRouter will pick one of the users and assign the task ONLY to that user." This doesn't work for us, though, because our reason for assigning the task to multiple reviewers was in the event that one of the reviewers was sick or otherwise out of the office, the document could still be approved by an alternate in a timely manner.
Is there any way to get the "old" functionality back? Thanks in advance!