PDF not displaying through the Inforouter

General questions and answers about infoRouter EDMS

Moderator: infoRouter Guru

Post Reply
Posts: 16
Joined: Wed Oct 03, 2012 6:54 am

PDF not displaying through the Inforouter

Post by gureli » Thu Oct 11, 2012 9:41 am

We have a user who is trying to opening PDF files from IR, and sometimes it displays the following blank screen and pop up box, but another user on a different laptop can access that PDF file, while this user can’t. Both of them are in the same physical location.

Any suggestions?

Thank you.

User avatar
infoRouter Guru
Posts: 230
Joined: Fri Aug 07, 2009 8:46 pm

Re: PDF not displaying through Inforouter

Post by infoRouter Guru » Thu Oct 11, 2012 9:44 am

This issue seems to occur on a specific workstation. Please make sure that this user has the latest version of Adobe reader that is working properly.

The Guru

Post Reply

Return to “General Questions & Issues About infoRouter EDMS”

Who is online

Users browsing this forum: No registered users and 0 guests